Enquiry form

• Tropicana reserves the right at any time and solely at Tropicana's discretion, to change, modify, add or remove any of the terms and conditions contained herein without notice. Your continued use of the website indicates your acceptance of such changes or modifications.

• Links to other websites provided at this website is merely for your convenience and do not indicate or signify any endorsement, association, approval or warranty by Tropicana. Tropicana does not control and is not responsible for the contents of such websites and shall not be held liable for any injury or damages howsoever arising therefrom. You shall access and view any of the linked websites at your own risk.

• Unless otherwise noted, the content contained on this website is protected by copyrights, trademarks and/or other intellectual property rights. The website is intended for personal use, illustration and information only. No content may be copied, reproduced, published, uploaded, posted, transmitted or distributed in any way without written permission of Tropicana. Any unauthorized use of the website including but not limited to any other internet, intranet, web or other site or computer environment is strictly prohibited. . The trademarks, logos, characters and service marks displayed on the website (whether registered or unregistered) belong to Tropicana and shall not be used or modified in any manner. Nothing contained on the website should be construed as granting of any license or right to use such intellectual property rights. Any improper or unauthorized use of any part of the website is strictly prohibited. Tropicana reserves the right to bring any action arising from the improper or unauthorized use of the website, including any action for infringement of Tropicana's trademarks and other intellectual property rights.

• All personal information provided to Tropicana shall be collected, used, protected and processed in accordance with the Personal Data Protection Act 2010 of Malaysia. For more details on how we collect, use, protect and process your personal information, please refer to our Privacy Policy.

• In no event shall Tropicana or any of Tropicana's representatives, officers, directors, employees or party involved in creating, producing or delivering the website be held liable for any direct, indirect, punitive, special, incidental, consequential or indirect loss, injury or damages (including, without limitation, lost profits) arising out of or in connection with your access to, or the use of the website and/or the content.

• The terms and the conditions contained herein and the use of the website shall be governed by and construed in accordance with the laws of Malaysia and you shall submit to the jurisdiction of the courts of Malaysia in all matters arising out of or in connection with such terms and conditions and the use of the website.

• Tropicana strives to ensure that the content and the website are accurate and reliable. However Tropicana does not warrant or guarantee as to the accuracy reliability of the content and the website including but not limited to information and material due to the occurrences of any inaccuracies or performance, completeness, suitability, timelines or errors. Any reliance on the content and/or website including use of any information and material at the website shall be at your own risk. Tropicana makes no representations or warranties of any kind regarding the website and the content. It shall be your own responsibility to ensure that any information, material available through the website meet your specific requirements. Everything on the website is provided to you "as is" without warranty of any kind (express or implied). Tropicana shall not be liable for any damage, loss of profits, injuries, savings/goodwill resulting from your use or inability to use information provided from the website.

• In no event shall we nor our officers, directors, employees, agents or service providers be liable for any liability, loss, injury or risk (including without limitation, incidental and consequential damages, personal injury/wrongful death, lost profits or damages) which is incurred or suffered as a result of your usage of this website. . You shall indemnify us and/or the service providers against any and all claims, losses, damages, fines, penalties, costs and expenses incurred by us and/or the service providers in connection with your usage of this website.

• T Privilege is a loyalty programme that is accessible via the user-friendly lifestyle app T360. Tropicana property buyers, Tropicana Golf & Country Resorts (TGCR) golfers and commercial consumers may download this app for free with no minimum spend and no membership fees required. One may scan and collect points through the app as well as redeem vouchers and get exclusive discounts when spending! There will also be monthly campaigns and surprises in store where members can stand a chance to win prizes.

• The 5 membership tiers in the T Privilege loyalty programme are: Prive, Priority, Gold, Platinum and Diamond where the latter four membership tiers are reserved for Tropicana property owners while the Prive membership tier is open to the public for various shopping and golfing need.

• The Priority membership tier is for the RM100,000 to RM999,999 spend bracket.
• The Gold membership tier is for the RM1,000,000 to RM1,999,999 spend bracket.
• The Platinum membership tier is for the RM2,000,000 to RM2,999,999 spend bracket
• The Diamond membership tier is for the RM3,000,000 and above spend bracket.

How to Redeem Vouchers

• What vouchers can be found in the T360 App?
  Upon downloading and registering on the T360 App, each member will receive a bundle of FREE vouchers which include a welcome voucher, a 10% discount voucher, a 15% discount voucher, a 20% discount voucher, a birthday voucher and a cash voucher.
• What should I do upon facing a technical issue?
  Raise a ticket via the T360 App:

• Step 1    
• Screenshot the page you wish to report

• Step 2    
• Press the “Feedback” tab located as the 2nd top left button

• Step 3    
• Fill in the Enquiry page, select a category and topic, attach the screenshot image and type in your message

• Step 4    
• Press “Send”

• What type of business may join the T Privilege loyalty programme?
  We welcome any entrepreneurs whom are interested to increase footfall & generate more income to their business. Our merchants includes various type of business which are F&B, Apparel, Pets, Skincare, Hair Salon, Reflexology, Chiropractic and Physiotherapy, Sports and Electronics etc.
• What services are provided when signed on as a merchant?
  Upon signing on, Merchants will be required to create vouchers which members may redeem, to increase footfall. Other services provided include advertising including email direct marketing (database of 30k++), social media posting, mobile app advertising (expected 30k to 100k views), the employee portal (all Tropicana employees) and event collaborations for campaigns and contests.

• What opportunities are available for brands and companies through an exclusive partnership with us?
  As an exclusive partner, your brand will gain access to our extensive network, 350,000 database of members and homeowners, offering them tailored deals and promotions. We will feature your company prominently across our platforms, including our website, in-app notifications, and special announcements. This partnership provides an excellent opportunity to enhance your brand visibility and engage directly with a highly targeted audience.

• How does a collaboration benefit both our platform and our exclusive partners?
  Collaborating with us allows your brand to align with a trusted platform that prioritizes quality and innovation. By offering exclusive deals to our members, you create added value for your customers while increasing your brand’s reach and engagement. In return, we provide comprehensive promotional support, including shoutouts, special features, and tailored campaigns designed to maximize your brand’s impact.

• What forms of collaboration does T Privilege provide?
  T Privilege offers a comprehensive range of collaboration opportunities both online and offline. Online collaboration includes services such as app integration, digital campaigns, and electronic direct mail (EDM) marketing etc. For offline collaboration, T Privilege provides support for on-ground events, and promotional booths, seasonal expo that ensuring a seamless experience across T360 App.

• What is the distribution and reach of the Tropicana Magazine?
  With a legacy spanning over 30 years, our magazine delivers compelling, trending content to its audience. Boasting a readership of over 21 million across various platforms, Tropicana Magazine remains a beacon of information and inspiration. Available in both digital and print formats, our publication reaches readers in 22 locations nationwide, including Kota Damansara (HQ), Genting Highlands, Selangor, Johor, Penang, Langkawi Kedah, Tropicana Golf & Country Resort (TGCR), Tropicana Gardens Mall (TGM), 5 star hotels and Subang airport. As the most widely printed magazine since 1993, with a strong regional presence through 22 established sections, entrepreneurs have the opportunity to showcase their ventures on our covers, ranging from outside front and back to double page spreads, ensuring maximum exposure and impact.