Of Food & Tradition

Roberto Guiati, the mastermind behind Roberto’s Osteria, has made his mark on the Malaysian food scene by bringing the heart and soul of authentic Italian cuisine to local palates. With a passion rooted in Emilia-Romagna, Roberto’s journey from Italy to Malaysia is a tale of love for food, tradition, and an unrelenting pursuit of authenticity.


From Italy to Malaysia: A Culinary Journey
Roberto’s passion for Italian cuisine isn’t just a profession; it’s a way of life. Growing up Italian through and through, it is a country known for their rich culinary heritage, he was surrounded by the aromas of rustic dishes, homemade pastas, and the warmth of family-style dining. This inspired his mission to replicate the Italian dining experience, but right here in Malaysia. "Everyone who’s experienced the traditional Italian Osteria knows the familiar warmth of a simple meal, prepared with the best ingredients," Roberto shares. And that’s exactly what he aims to deliver at his restaurants—authentic, hearty, soulful Italian food.

Roberto’s Osteria: A Growing Empire
Roberto's brand, Vitalia Lifestyle, has grown rapidly with seven outlets to its name, and it's only just beginning. His flagship restaurant in Bangsar was such a hit that he decided to expand to Tropicana Gardens Mall, an area Roberto believes was lacking in authentic Italian fare. "We realised that such a huge part of Kuala Lumpur was underserved when it comes to real Italian food," he explains. The Tropicana Gardens outlet offers the same authenticity, but with added perks like affordable set lunches, happy hour promos, and corporate deals—perfect for the bustling business district.

Designing the Italian Experience
Expanding one's dining experience to go beyond the food, Roberto's Osterio is also about creating an environment that transports you straight to Italy. "The design details are inspired by the classic osterias found in the Italian countryside," Roberto says. With its charming emerald hues and rustic décor, Roberto’s Osteria offers diners a full sensory experience—one that perfectly complements the quality of the dishes on the menu.

A Menu Steeped in Tradition
The menu at Roberto’s is a reflection of Roberto’s Italian roots, curated with the best of Emilia-Romagna. “Our chefs and senior team all hail from these regions, so we grew up with this food. It’s in our blood.” From pizzas with perfectly blistered crusts to handmade pastas that melt in your mouth, the dishes stay true to traditional recipes, crafted with the finest ingredients. "There are no excuses when it comes to authenticity," Roberto insists. And it’s this unwavering commitment to quality that has earned Roberto’s Osteria a loyal following.

Challenges and Triumphs
Setting up a restaurant in a foreign country comes with its challenges, but for Roberto, it’s been an "amazing journey". Training staff to master authentic Italian techniques and sourcing the right ingredients were obstacles, but ones that Roberto embraced with passion. "We’ve not only trained Malaysian chefs and servers but also helped them understand the essence of Italian hospitality."


What’s Next for Roberto’s Osteria?
With seven successful outlets and more on the way, Roberto shows no signs of slowing down. "We’ve got plans to expand further, even beyond the Klang Valley," he hints. Although he’s keeping future locations under wraps, it’s clear that Roberto’s vision is to make Italian cuisine a staple across Malaysia.

The Future of Italian Dining in Malaysia
Roberto sees a bright future for Italian food in Malaysia, with an evolving food scene and growing appreciation for authenticity. "Roberto’s will always be a beacon for quality and standards," Roberto confidently states. As his restaurants continue to flourish, Roberto’s Osteria is set to remain a reference point for authentic Italian dining in the region.




So, if you're after an Italian experience where every dish is crafted with love, passion, and the finest ingredients, Roberto’s Osteria is the place to be. With a true Italian atmosphere and food that speaks to the soul, Roberto's vision for Italian cuisine in Malaysia is already a resounding success.

08 Nov 2024

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FREQUENTLY ASKED QUESTIONS

What is the T Privilege loyalty programme?

  • T Privilege is a loyalty programme that is accessible via the user-friendly lifestyle app T360. Tropicana property buyers, Tropicana Golf & Country Resorts (TGCR) golfers and commercial consumers may download this app for free with no minimum spend and no membership fees required. One may scan and collect points through the app as well as redeem vouchers and get exclusive discounts when spending! There will also be monthly campaigns and surprises in store where members can stand a chance to win prizes.

What are the 5 membership tiers in the T Privilege loyalty programme?

  • The 5 membership tiers in the T Privilege loyalty programme are: Prive, Priority, Gold, Platinum and Diamond where the latter four membership tiers are reserved for Tropicana property owners while the Prive membership tier is open to the public for various shopping and golfing need.
Prive
Priority
Gold
Platinum
Diamond
  • The Priority membership tier is for the RM100,000 to RM999,999 spend bracket.
  • The Gold membership tier is for the RM1,000,000 to RM1,999,999 spend bracket.
  • The Platinum membership tier is for the RM2,000,000 to RM2,999,999 spend bracket
  • The Diamond membership tier is for the RM3,000,000 and above spend bracket.

What functions of the T360 App are to assist Tropicana property buyers?

  • Community Group Chat: May chat with neighbors within the same residential precinct.
  • Account: View important financial information pertaining to your property.
  • Announcement: Receive announcements from the property management office and stay up-to-date with property related news and updates.
  • Defect: Submit defects digitally and check-in on the progress of rectification work.
  • Visitors: Pre-register visitors for hassle-free arrivals
  • Facilities: View the availability and book facilities easily.
  • Library: View and download the home owners’ manual and other available guides.
  • Intercom: Direct access to security and other contacts for assistance.
  • Home Décor: Shop online for home furnishings and create the best market value for your home.
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When will T Privilege property members receive points upon purchasing property?

  • Points will be awarded to the member when the development has achieved a 35% completion rate and there has been a bank settlement to Tropicana.
 

What functions on the T360 App are for TGCR golfers?

  • The golfing app provides a comprehensive guide creating an enjoyable experience for golfers of all skill levels.
  • Weather forecast: Associated with the sports wing and the golf wing, will help golfers plan their rounds and dress appropriately.
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Awarding Points

  • What are the steps to scan and collect points via the T360 App?
    All T Privilege members can claim points through the T360 App while shopping at partnering retailers and outlets.
  • Step 1    
  • Download the T360 App and register as a member.
  • Step 2    
  • Spend at T Privilege merchants and obtain the receipt.
  • Step 3    
  • Scan the merchant’s QR code and fill in your mobile phone number, receipt number and the total bill.
  • Step 4    
  • Cashier will key in the Awarding Pin and then members may submit their form upon completion.
Retailer will approve the transaction and the poins will be auto-generated and reflected within 7 days.
  • What is the Awarding Pin in the point awarding section?
    Every merchant has their own unique Awarding Pin. The Awarding Pin is used to verify the validity of the transaction so that points may be awarded to the member and reflected within 7 days.
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Vouchers

How to Redeem Vouchers
how to redeem
  • Step 1    
  • Tap on "T Privilege" and then select the e-voucher of choice.
  • Step 2    
  • Click "Redeem Now".
  • Step 3    
  • Select "Collect Now" to redeem the vouchers while stocks last.
  • Step 4    
  • Tap on "Rewards" and present the redeemed voucher at merchant outlet.
  • Step 5    
  • Cashier will record the voucher number in the POS system.
  • Step 6    
  • The cashier will tap on "Use Now".
  • Step 7    
  • Voucher redemption is completed.
  • What vouchers can be found in the T360 App?
    Upon downloading and registering on the T360 App, each member will receive a bundle of FREE vouchers which include a welcome voucher, a 10% discount voucher, a 15% discount voucher, a 20% discount voucher, a birthday voucher and a cash voucher.
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    Raise a ticket via the T360 App:
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  • Press the “Feedback” tab located as the 2nd top left button
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  • Fill in the Enquiry page, select a category and topic, attach the screenshot image and type in your message
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  • Press “Send”
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Merchants

  • What type of business may join the T Privilege loyalty programme?
    We welcome any entrepreneurs whom are interested to increase footfall & generate more income to their business. Our merchants includes various type of business which are F&B, Apparel, Pets, Skincare, Hair Salon, Reflexology, Chiropractic and Physiotherapy, Sports and Electronics etc.
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    Upon signing on, Merchants will be required to create vouchers which members may redeem, to increase footfall. Other services provided include advertising including email direct marketing (database of 30k++), social media posting, mobile app advertising (expected 30k to 100k views), the employee portal (all Tropicana employees) and event collaborations for campaigns and contests.

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    Collaborating with us allows your brand to align with a trusted platform that prioritizes quality and innovation. By offering exclusive deals to our members, you create added value for your customers while increasing your brand’s reach and engagement. In return, we provide comprehensive promotional support, including shoutouts, special features, and tailored campaigns designed to maximize your brand’s impact.
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    T Privilege offers a comprehensive range of collaboration opportunities both online and offline. Online collaboration includes services such as app integration, digital campaigns, and electronic direct mail (EDM) marketing etc. For offline collaboration, T Privilege provides support for on-ground events, and promotional booths, seasonal expo that ensuring a seamless experience across T360 App.

Magazine

  • What is the distribution and reach of the Tropicana Magazine?
    With a legacy spanning over 30 years, our magazine delivers compelling, trending content to its audience. Boasting a readership of over 21 million across various platforms, Tropicana Magazine remains a beacon of information and inspiration. Available in both digital and print formats, our publication reaches readers in 22 locations nationwide, including Kota Damansara (HQ), Genting Highlands, Selangor, Johor, Penang, Langkawi Kedah, Tropicana Golf & Country Resort (TGCR), Tropicana Gardens Mall (TGM), 5 star hotels and Subang airport. As the most widely printed magazine since 1993, with a strong regional presence through 22 established sections, entrepreneurs have the opportunity to showcase their ventures on our covers, ranging from outside front and back to double page spreads, ensuring maximum exposure and impact.